Frequently Asked Questions

Frequently Asked Questions

What does refurbished mean?

A refurbished item may be previously owned, open-box, inspected, cleaned, tested, repaired, or prepared for resale. It may show cosmetic wear or use replacement packaging. The product page controls the advertised condition and included components.

Are refurbished products manufacturer certified?

Only when the product page expressly states manufacturer refurbished or identifies a manufacturer warranty.

Does a SiriusXM-ready stereo include a subscription?

No, unless the product page expressly states otherwise. A tuner, antenna, wiring, installation, and paid subscription may be required separately. 1800 XM Radio does not activate, cancel, transfer, bill, or administer SiriusXM subscriptions.

How long does shipping take?

Orders are normally processed within 1–3 business days. Standard delivery normally takes approximately 3–8 business days after shipment.

Can I return an item?

Eligible products may generally be returned within 30 calendar days after confirmed delivery. Contact us before returning anything and review the Return and Refund Policy.

Where can I get support?

Email contact@1800xmradio.net or call 1 (877) 419-9482.

Hours:
Monday–Friday: 9:00 AM–6:00 PM MST
Saturday: 10:00 AM–4:00 PM MST
Sunday: Closed
What does "certified refurbished" mean?
Every stereo we sell has been professionally inspected, cleaned, and tested through our multi-point quality process. We verify all inputs, outputs, Bluetooth connectivity, and SiriusXM compatibility before listing any unit.
Are these stereos compatible with SiriusXM?
Yes. Every receiver in our catalog has been verified for SiriusXM satellite radio compatibility. Some models may require a separate SiriusXM tuner or antenna, which we also carry in our Accessories collection.
What is your return policy?
We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, contact us for a full refund or exchange. The unit must be in the same condition as received.
Do you offer installation support?
While we don't provide installation services directly, every order includes a wiring guide for your specific vehicle. We also recommend professional installation at any local car audio shop for the best results.
Which brands do you carry?
We specialize in top-tier car audio brands including Pioneer, Kenwood, Alpine, and JVC. All units are tested for SiriusXM compatibility and meet original manufacturer specifications.
How long does shipping take?
Orders ship within 1-2 business days. Standard delivery takes 3-5 business days within the continental US. Free shipping on orders over $150.
Do you ship internationally?
Currently we only ship within the continental United States. We're working on expanding our shipping options in the future.
How do I know if a stereo fits my car?
Check our SiriusXM Compatibility Guide or contact us with your vehicle's year, make, and model. We'll help you find the right fit. Most single-DIN and double-DIN units are universal with the correct dash kit and wiring harness.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
How do I contact customer support?
You can reach us by phone at 1 (855) 618-6992 (Mon-Fri 9AM-6PM MST, Sat 10AM-4PM MST), or by email at contact@seriusaudiohub.com. We typically respond within 24 hours.