Shipping policy

Shipping and Delivery Policy

Last updated: July 20, 2026

xmradiosound currently ships to [the continental United States / all 50 U.S. states / list actual destinations].

Order processing

Orders are normally processed within [1–3 business days] after payment authorization.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays begin processing on the next business day.

Processing time is separate from carrier transit time.

Estimated delivery

Standard delivery normally takes approximately [3–8 business days] after shipment.

Expedited delivery, when available, will be displayed during checkout.

Delivery dates are estimates rather than guarantees. Weather, carrier disruptions, incorrect addresses and other circumstances outside our reasonable control may cause delays.

Shipping charges

Shipping charges are calculated and displayed before the customer completes checkout.

Any free-shipping promotion will clearly state:

Eligible locations
Minimum purchase amount
Eligible products
Promotion period
Other material restrictions

Tracking

When tracking is available, customers receive a shipping-confirmation email containing the tracking number.

Tracking may require up to 48 hours to begin displaying movement.

Address accuracy

Customers must provide a complete and accurate shipping address.

Contact us immediately when an address needs to be changed. We cannot guarantee that an address can be changed after fulfillment begins.

Customers may be responsible for additional shipping charges caused by:

Incorrect addresses
Missing apartment or unit numbers
Refused delivery
Failed delivery attempts
Packages returned as undeliverable

Lost packages

If tracking shows no delivery and the package appears lost, contact us at [support email].

We will work with the carrier and provide a resolution after completing the carrier’s investigation process.

Packages marked delivered

When tracking shows “delivered” but the package cannot be located:

Check with household members, neighbors and building management.
Review delivery photographs or carrier notes.
Contact the carrier.
Contact xmradiosound within [3 business days].

We will assist with an investigation, but a refund is not automatically guaranteed when the carrier confirms correct-address delivery.

Shipping damage

Report visible or concealed shipping damage within [3 calendar days] after delivery. Keep all packaging and provide photographs of the item, box, shipping label and damage.