Refund policy
RETURN AND REFUND POLICY
Last updated: July 22, 2026
Thank you for shopping with 1800 XM Radio. This policy explains when products may be returned, how to request a return, who pays return shipping, and when refunds are issued.
RETURN WINDOW
Unless a product page clearly states otherwise, eligible products may be returned within 30 calendar days after confirmed delivery.
The return request must be submitted within the 30-day return period. Products sent without prior authorization may be delayed, refused, or returned to the sender.
RETURN ELIGIBILITY
To qualify for a return:
• The product must be in substantially the same condition in which it was received.
• The product serial number must match our order and shipment records.
• All supplied cables, wiring harnesses, brackets, accessories, remotes, microphones, antennas, manuals, security codes, packaging, and other components must be returned.
• The product must not have been modified, disassembled, improperly installed, or physically damaged after delivery.
• Wiring must not be cut, spliced, burned, altered, or damaged.
• The customer must provide the order number and proof of purchase.
Previously disclosed cosmetic wear on a refurbished or previously owned product is not considered a defect.
HOW TO REQUEST A RETURN
Contact us before sending any product:
Email: contact@1800xmradio.net
Phone: 1 (877) 419-9482
Include:
• Your full name
• Order number
• Product name and model
• Reason for the return
• Photographs or video when reporting damage, defects, missing parts, or an incorrect product
Wait for written return instructions before shipping the product.
Do not send returns to our business mailing address unless our support team specifically instructs you to use that address. The approved return destination will be provided with the return authorization.
CHANGE-OF-MIND AND COMPATIBILITY RETURNS
A change-of-mind or compatibility return includes situations where the customer:
• Changed their mind
• Ordered the wrong model
• No longer needs the product
• Did not verify vehicle compatibility
• Purchased an incompatible product
• Ordered an incorrect installation accessory
For these returns:
• The customer is responsible for return shipping.
• Original shipping charges are non-refundable.
• Expedited shipping charges are non-refundable.
• No restocking fee is charged.
• The product must satisfy all return-eligibility requirements.
A product that does not fit or operate with a customer’s vehicle is generally considered a compatibility return unless 1800 XM Radio provided materially incorrect written compatibility information before purchase.
DAMAGED, DEFECTIVE, MISSING, OR INCORRECT PRODUCTS
Inspect your order promptly after delivery.
Report a product that arrived damaged, defective, materially misdescribed, missing advertised components, or incorrect within 7 calendar days after confirmed delivery.
Keep:
• The product
• Original packaging
• Shipping carton
• Shipping label
• Included accessories
• Photographs or video of the reported issue
When we verify that an incorrect, damaged, or qualifying defective product was supplied, 1800 XM Radio may provide an appropriate remedy, including:
• A prepaid return label
• Replacement
• Repair
• Store credit
• Partial refund
• Full refund
The remedy depends on product availability, the reported issue, and applicable law.
NON-RETURNABLE PRODUCTS
The following products are not eligible for a standard return unless they arrived defective, materially misdescribed, or incorrect:
• Products marked Final Sale
• Gift cards
• Downloadable or digital products
• Products with removed, altered, obscured, or mismatched serial numbers
• Products damaged during installation
• Products damaged by improper wiring or incorrect voltage
• Products damaged by water, impact, misuse, neglect, or abuse
• Products modified or repaired without authorization
• Products missing material components
• Used or opened consumable installation supplies
• Products returned after the applicable return period
Nothing in this section limits a consumer right that cannot legally be waived.
RETURN SHIPPING
Use a trackable and adequately insured shipping service. Customers are responsible for return packages until they are delivered to the authorized return destination.
1800 XM Radio is not responsible for a return package that is lost, stolen, misdirected, or damaged because of inadequate packaging.
INSPECTION
Returned products are normally inspected within 3 business days after receipt.
We may reduce a refund when a returned product has:
• Missing components
• Undisclosed physical damage
• Installation damage
• Altered wiring
• Excessive use
• Unauthorized modifications
• A mismatched serial number
• Return-shipping damage caused by inadequate packaging
We will contact the customer before making a material deduction.
REFUND TIMING
Approved refunds are submitted to the original payment method within 5 business days after inspection and approval.
After we submit the refund, a bank, card issuer, or payment provider may require an additional 5–10 business days to display the credit.
Shipping costs are refunded only when required by law or when the return resulted from a verified error by 1800 XM Radio.
EXCHANGES
Exchanges depend on product availability.
When an exchange product is unavailable, we may offer:
• A refund
• Store credit
• A comparable replacement, subject to customer approval
ORDER CANCELLATIONS
Contact us immediately to request cancellation.
An order may be cancelled only before fulfillment or shipment. Once an order has shipped, it must be handled under this Return and Refund Policy.
CONTACT INFORMATION
1800 XM Radio
2930 Fox Pointe Dr
Saratoga Springs, UT 84045
United States
Email: contact@1800xmradio.net
Phone: 1 (877) 419-9482
Website: https://1800xmradio.net
Support hours:
Monday–Friday: 9:00 AM–6:00 PM Mountain Time
Saturday: 10:00 AM–4:00 PM Mountain Time
Sunday: Closed