SHIPPING AND DELIVERY POLICY
Last updated: July 22, 2026
This policy explains how orders placed through 1800xmradio.net are processed and delivered.
SHIPPING DESTINATIONS
1800 XM Radio accepts orders for eligible United States addresses when the address is accepted at checkout and an available shipping method is displayed.
International shipping is not available unless it is specifically offered during checkout.
Delivery to P.O. boxes, military addresses, freight-forwarding addresses, remote locations, or other restricted destinations may be unavailable for certain products or carriers.
ORDER PROCESSING
Orders are normally processed within 1–3 business days after payment authorization.
Business days are Monday through Friday, excluding United States federal holidays.
Orders submitted on weekends or holidays normally begin processing on the following business day.
Processing time is separate from carrier transit time.
ESTIMATED DELIVERY
Standard delivery normally takes approximately 3–8 business days after shipment.
Delivery estimates are not guarantees. Delivery may be affected by:
• Weather
• Carrier disruptions
• Peak-season volume
• Incorrect or incomplete addresses
• Security verification
• Remote delivery locations
• Natural disasters
• Government restrictions
• Circumstances outside our reasonable control
Expedited shipping, when available, will be displayed at checkout.
SHIPPING CHARGES
Available shipping methods and charges are displayed before the customer submits payment.
Any free-shipping promotion is subject to the eligibility conditions shown with the promotion, including applicable locations, products, minimum order value, and promotion dates.
TRACKING
Tracking information is sent when available after an order ships.
Tracking may take up to 48 hours after shipment to begin showing carrier movement.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address.
Contact us immediately when an address needs to be corrected. We cannot guarantee that an address can be changed after processing or fulfillment has begun.
The customer may be responsible for additional shipping charges resulting from:
• An incorrect address
• A missing apartment or unit number
• Delivery refusal
• Failed delivery attempts
• A package returned as undeliverable
• An unauthorized address change requested through the carrier
SPLIT SHIPMENTS
Orders containing multiple products may be delivered in separate packages.
Separate tracking information may be provided for each package.
SHIPPING DAMAGE
Report visible or concealed shipping damage within 7 calendar days after delivery.
Keep:
• The product
• Product packaging
• Shipping carton
• Shipping label
• Included components
Send photographs showing the product, packaging, label, and damage to contact@1800xmradio.net.
Do not discard the product or packaging while the claim is being reviewed.
LOST PACKAGES
When tracking does not show delivery and the package appears lost, contact us at contact@1800xmradio.net.
We may open an investigation with the shipping carrier. Replacement or refund eligibility will be determined after reviewing the order and carrier investigation.
PACKAGES MARKED DELIVERED
When tracking shows that a package was delivered but it cannot be located:
1. Check the delivery location and surrounding area.
2. Ask household members, neighbors, building staff, or property management.
3. Review carrier delivery photographs or notes.
4. Contact the shipping carrier.
5. Contact 1800 XM Radio promptly.
We will assist with an investigation. A refund or replacement is not automatically guaranteed when the carrier confirms delivery to the address supplied with the order.
REFUSED AND UNDELIVERABLE SHIPMENTS
A refused or undeliverable shipment may be treated as a return.
The customer may be responsible for:
• Original shipping charges
• Return shipping charges
• Carrier address-correction charges
• Other costs resulting from an incorrect or incomplete address
No restocking fee is charged.
CONTACT INFORMATION
1800 XM Radio
2930 Fox Pointe Dr
Saratoga Springs, UT 84045
United States
Email: contact@1800xmradio.net
Phone: 1 (877) 419-9482
Website: https://1800xmradio.net
Support hours:
Monday–Friday: 9:00 AM–6:00 PM Mountain Time
Saturday: 10:00 AM–4:00 PM Mountain Time
Sunday: Closed