1800 XM Radio Support

How can we help?

Support for the car stereos and receivers you bought from us — installation, compatibility, warranty, and order help.

Call (877) 419-9482 Email support

Mon–Fri 9am–5pm MST · Sat 10am–4pm MST

Installation help Wiring, dash kits, and setup guidance for your unit. View install guide → Compatibility & SiriusXM Check SiriusXM readiness and signal setup. Compatibility guide → Order & shipping status Track your order or check shipping times. Track my order → Warranty & returns Coverage details and how to file a claim. Warranty info → Troubleshooting Power, sound, Bluetooth, and display issues. See common fixes → Contact our team Reach a real person for anything else. Contact us →
  • Certified tested Multi-point inspection
  • Hassle-free returns 30-day window
  • Free shipping On orders over $150
  • SiriusXM ready Verified compatibility

Frequently asked questions

How do I install my refurbished stereo?

Every unit ships with the wiring harness and mounting hardware for a standard DIN install. Follow the included quick-start guide, or contact us with your vehicle's year, make, and model and we'll confirm the correct dash kit and wiring adapter.

My unit won't power on or has no sound — what should I check first?

Confirm the wiring harness is fully seated, check the vehicle fuse for the stereo circuit, and confirm ground and constant/switched power wires are connected correctly. If it still won't power on, contact support with your order number.

I installed my radio but I'm not getting a SiriusXM signal. What now?

Make sure the SiriusXM antenna is connected and mounted with a clear view of the sky, then run a channel scan from the unit's menu. If channels are still missing, confirm your SiriusXM subscription is active — activation and billing are handled directly by SiriusXM, not by 1800 XM Radio.

How do I activate my SiriusXM subscription?

SiriusXM activation and billing are handled directly by SiriusXM, not by 1800 XM Radio. Find your Radio ID in the unit's menu (usually under Settings, or by tuning to channel 0), then activate at siriusxm.com or through SiriusXM's own customer care line.

What's covered under warranty, and how do I file a claim?

Refurbished units are covered against defects for the period listed on our warranty page. To file a claim, contact us with your order number and a description of the issue and we'll walk you through next steps.

Where's my order, and how long does shipping take?

Check order status from your account page, or contact us with your order number. See our shipping policy for current transit times.

Can I return my stereo if it doesn't fit my vehicle?

Yes — unused returns are accepted within 30 days of delivery. See our return policy for full details, or contact support and we'll help confirm fitment before you return it.

Still need help?

Send your order number and question below — we typically reply the same business day.

Mon–Fri 9am–5pm MST · Sat 10am–4pm MST

1800 XM Radio is an independent online retailer and is not owned, operated, sponsored, endorsed by, or officially affiliated with SiriusXM, Pioneer, Kenwood, JVC, Sony, Alpine, or any other third-party brand referenced on this page. Product and brand names are trademarks of their respective owners.